Terms & Conditions

1. About these terms

1.1These terms apply to your purchase and use of Taylored Value™ — Residential Rent Roll Market Opinion (Taylored Value), provided by The Tarsi Taylor Way, ABN 60 398 968 133 (we, us, our).

1.2By completing your purchase, you (you, your) agree to these terms. If you are purchasing on behalf of a business, you confirm you are authorised to accept these terms on its behalf.

1.3These terms should be read together with our Privacy Policy, Disclaimer and general website Terms & Conditions. If there is any inconsistency, these terms apply to Taylored Value.

2. What Taylored Value is — and what it is not

2.1Taylored Value is a Residential Rent Roll Market Opinion. It provides an indicative market range for an Australian residential rent roll, based on the information you supply and relevant market context at the time it is prepared.

2.2Taylored Value is available for Australian residential rent rolls only, meaning portfolios of residential properties managed under residential tenancy agreements. It is not available for commercial, industrial or retail portfolios.

2.3If your rent roll includes commercial, industrial or retail managements, please contact us before purchasing so we can confirm whether Taylored Value is suitable. Where a rent roll includes a small number of non-residential managements, we may prepare your market opinion on the residential managements only, and will tell you if we do.

2.4If, before we begin preparing your market opinion, it becomes clear that your rent roll is not eligible, we will let you know and refund your purchase in full.

2.5Taylored Value is not:

• a formal independent valuation;
• a valuation for lending, finance or security purposes;
• a valuation for litigation, family law, dispute or court purposes;
• a valuation for taxation, stamp duty or financial-reporting purposes;
• legal, financial, taxation, accounting or investment advice.

2.6An indicative market range is not a guarantee, promise or prediction that your rent roll will sell, or will sell within or near that range. Actual outcomes depend on many factors, including buyer demand, transaction terms, retention arrangements, due diligence findings and market conditions at the time of any sale.

2.7If you need a valuation for any formal purpose, please contact us about a formal valuation, which is a separate engagement.

3. Price and payment

3.1The price of Taylored Value is $695 + GST ($764.50 including GST), unless a promotional price is displayed at the time of purchase.

3.2Payment is made in full at checkout through our secure payment provider (Kajabi). A tax invoice will be issued for your purchase.

3.3One purchase covers one Residential Rent Roll Market Opinion for one residential rent roll or portfolio. Additional rent rolls, offices or entities require separate purchases unless we agree otherwise in writing.

4. The information you provide

4.1After purchase, you will be asked to provide information about your rent roll through our secure submission process. Please provide information only through that process — not by general email.

4.2You are responsible for ensuring the information you provide is complete, accurate and current. Taylored Value is prepared in reliance on your information. We do not audit, verify or independently investigate it, and the quality of your market opinion depends on the quality of the information supplied.

4.3You confirm that you are the owner of the rent roll, or are authorised by the owner, to provide the information and to obtain a market opinion, and that the rent roll is a residential rent roll.

4.4Please provide only the information we request. Where personal information about landlords, tenants or other individuals is not required, please remove or de-identify it before submitting. We will handle any personal information in accordance with our Privacy Policy and applicable privacy law.

4.5If we need further information or clarification, we will contact you. We may be unable to complete your market opinion if the information provided is insufficient.

5. Turnaround time

5.1We will deliver your Taylored Value within 14 days of your complete submission.

5.2Your submission is complete when we have received all the information required to prepare your market opinion and have confirmed this to you by email. The 14-day period starts from that confirmation.

5.3If we need further information or clarification from you, the 14-day period is paused until we receive it.

5.4We will let you know promptly if a delay occurs for reasons outside our reasonable control, together with an updated delivery date.

5.5Please complete your submission within 12 months of purchase. If you have not done so, we will contact you before closing your order.

6. Delivery

6.1Your Taylored Value will be delivered as a professional PDF report to the email address used at checkout, or through a secure link.

6.2Your market opinion reflects the information supplied and the market context as at the date it is prepared. It is not updated after delivery. Market conditions can change, and the opinion should not be relied on as current after that date.

7. No refunds for change of mind

7.1Taylored Value is a personalised professional service, and all sales are final. We do not provide refunds for change of mind.

7.2This includes where you decide not to proceed, do not complete your submission, no longer need the market opinion, or disagree with the indicative market range or observations provided. The only exception is the eligibility refund described in clause 2.4.

7.3Your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or compensation for any other reasonably foreseeable loss or damage. If a failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

7.4Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

7.5If you believe there is a problem with your Taylored Value, please contact us at admin@thetarsiway.com so we can review it.

8. How you may use your report

8.1Your Taylored Value is prepared for you, for your own business planning and information.

8.2You may share it with your professional advisers (such as your accountant or lawyer), provided they understand it is a market opinion and not a formal valuation.

8.3You must not present, represent or rely on it as a formal valuation, or provide it to a lender, buyer, court or other third party as the basis of a decision. We accept no responsibility to any third party who receives or relies on it.

9. Our intellectual property

9.1The report, its format, and the methods, frameworks, processes, benchmarks and data used to prepare it remain our intellectual property.

9.2We grant you a non-exclusive, non-transferable licence to use your report for the purposes set out in these terms. You must not reproduce it commercially, publish it, or attempt to reverse-engineer or replicate the methodology used to prepare it.

10. Confidentiality and your information

10.1We treat the information you provide as confidential. We use it to prepare your Taylored Value and to communicate with you about it.

10.2We may use software tools to help prepare your market opinion. Your information is handled securely and in accordance with our Privacy Policy.

10.3We may use information in de-identified and aggregated form, so that neither you, your business nor any individual can be identified, to maintain and improve our services and market research.

10.4We will not disclose your identifiable information to third parties except to service providers who help us deliver Taylored Value, where you ask us to, or where required by law.

11. Limitation of liability

11.1To the extent permitted by law, and subject to your rights under the Australian Consumer Law, our total liability to you in connection with Taylored Value is limited to supplying the service again or paying the cost of having it supplied again.

11.2To the extent permitted by law, we are not liable for any indirect or consequential loss, or for any loss arising from decisions made in reliance on Taylored Value, including decisions to buy, sell, finance or restructure a business.

12. Other services

12.1Taylored Value may identify circumstances where a formal valuation, due diligence, sale preparation or brokerage may be appropriate. Any such service is a separate engagement on separate terms and fees. Brokerage services are provided through Buy A Rent Roll.

12.2The Taylored Value fee is not credited against other services unless we agree to this in writing.

13. General

13.1We may update these terms from time to time. The terms that apply to your purchase are those published at the time you purchased.

13.2These terms are governed by the laws of Queensland, Australia, and you and we submit to the non-exclusive jurisdiction of its courts.

13.3If any part of these terms is found to be invalid or unenforceable, the remainder continues to apply.

14. Contact us

14.1The Tarsi Taylor Way · ABN 60 398 968 133
Email: admin@thetarsiway.com
PO Box 9027, Gold Coast MC QLD 9726