Privacy Policy

1.Who we are

Legal entity: The Tarsi Way Pty Ltd ACN 623 148 274 as trustee for the Tarsi Way Trust trading as The Tarsi Taylor Way

Website: https://thetarsitaylorway.com

Contact email: admin@thetarsiway.com

Postal address: PO Box 9027 Gold Coast MC QLD 9726

Note: Our contact email uses our legacy domain (thetarsiway.com) which remains the live mailbox for our business. Our website operates from thetarsitaylorway.com. Both domains are owned by the same legal entity. Other domains we operate include tarsitayloradvisory.com, tarsitaylor.com, buyarentroll.com.au, reboc.com.au, and vip.reboc.com.au.

2.What personal information we may collect

The personal information we collect depends on how you interact with us. It may include:

• Your full name
• Email address
• Phone number
• Business or trading name
• Job title or role
• Postal or business address
• Enquiry details and the content of communications
• Course, workshop, masterclass or product purchase information
• Membership and program participation information
• Billing, payment and transaction information (we do not store full credit card details — see Section 8)
• Information you submit through forms, calculators, estimators, waitlists, surveys or feedback tools
• Information you provide during service enquiries, scoping calls or proposal discussions
• Information you provide when booking calls, events, speaking engagements or media enquiries
• Website usage data, including pages visited, time spent, referral source and clickstream
• Cookie and analytics data, including IP address, device identifiers, browser type, operating system, location data and similar technical information
• Communication preferences and subscription status
• Records of correspondence and customer service interactions
• Any other information reasonably required to deliver our services, products, content, courses, tools or communications, or to comply with our legal obligations

3.Sensitive information

We do not generally seek sensitive information (as defined under the Privacy Act 1988). If you provide sensitive information voluntarily — for example in the context of a confidential business consultation — we will handle it with appropriate care, only use it for the purpose for which it was provided, and otherwise comply with the Privacy Act 1988 and applicable laws.

4.How we collect personal information

We collect personal information through a range of channels, including:

• Forms on our website (contact, enquiry, newsletter, callback, expression of interest, waitlist)
• Email correspondence
• Phone calls and voicemail
• Online bookings and scheduling tools
• Course platforms (including Kajabi)
• Payment processors (including Stripe and others)
• Course, workshop, webinar and masterclass registrations
• Membership and program registrations (including REBOC and REBOC VIP-related sign-ups)
• Event registrations and check-ins
• Newsletter and email signups
• Calculators, estimators and other interactive tools
• Social media interactions (where you choose to engage with us)
• Direct client communications, written instructions and meeting notes
• Third-party platforms used in the operation of our business
• Analytics and cookies, including web tracking technologies

Where reasonably practical, we collect personal information directly from you. In some cases, we may collect personal information from third parties — for example, where someone refers you to us, where a course is gifted, or where information is supplied by a colleague during a service engagement.

5.Why we collect, use and hold personal information

We collect, use and hold personal information for purposes including:

• Responding to enquiries and providing the information requested
• Providing professional services (rent roll valuations, due diligence, performance audits, growth advisory, exit strategy, acquisition strategy, strategic consulting and related services)
• Delivering digital products, courses, workshops, masterclasses, webinars, memberships, templates and other resources
• Processing payments and managing billing
• Providing quotes, proposals and engagement documentation
• Managing client relationships
• Sending updates, newsletters, podcast notifications and marketing communications (where you have consented or where lawful)
• Improving website performance, content and user experience
• Operating calculators, estimators, waitlists and other tools
• Managing events, podcast and media content, and speaking engagements
• Managing our connected ecosystem, including referrals to or from Buy A Rent Roll, REBOC and REBOC VIP
• Complying with our legal, regulatory, taxation and recordkeeping obligations
• Protecting our rights, intellectual property, business interests and the safety of our team
• Investigating and responding to misuse, breaches of terms, fraud, security incidents or unlawful conduct
• Any other purpose reasonably related to the above

6.Disclosure of personal information

We may disclose personal information to third parties in connection with the purposes set out above, including:

• Our team members, contractors and service providers
• Professional advisors (legal, accounting, taxation, compliance, insurance)
• Payment processors and merchant facilities
• Course and membership platforms (including Kajabi)
• Website hosts, IT providers and cybersecurity providers
• Email marketing and CRM providers
• Customer support, helpdesk and scheduling platforms
• Analytics providers and advertising platforms
• Webinar, video conferencing and event platforms
• File storage and document management providers
• Regulators, courts, government agencies or other authorities where required or permitted by law
• A purchaser, financier or assignee in connection with any actual or proposed sale, restructure, financing or transfer of our business or any part of it

We require these third parties, where practical, to protect personal information consistently with our obligations under the Privacy Act 1988 and the APPs.

7.Overseas disclosure

Some of the third-party platforms we use are operated from outside Australia or store data on servers outside Australia. This includes services such as Kajabi, Stripe, Google, WordPress hosting, analytics and email marketing platforms.

By providing personal information to us, you acknowledge that your personal information may be processed, stored or accessed outside Australia, including in jurisdictions whose privacy laws differ from Australia. We take reasonable steps to ensure that overseas recipients handle personal information consistently with the APPs, but we cannot fully control the privacy practices of overseas third parties.

Common overseas locations include the United States, the European Union, the United Kingdom, Canada and other jurisdictions where major cloud and software providers operate.

8.Direct marketing and electronic communications

We may use your personal information to send you marketing, educational, promotional or commercial electronic communications about our services, courses, products, podcast, events, content, programs and ecosystem (including content related to The Tarsi Taylor Way, Buy A Rent Roll, REBOC, REBOC VIP and The Rent Roll Queen Podcast).

We will only do so where lawful — for example, where you have consented, where you have opted in, or where you have an existing client relationship with us and the communication is reasonably related to that relationship.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any email
• Replying to ask to unsubscribe
• Contacting us using the details in Section 13

Operational and transactional communications (for example, course access details, receipts, service updates and customer support messages) are not marketing and may continue to be sent.

9.Cookies, analytics and tracking technologies

Our website uses cookies, pixels, web beacons, analytics and similar tracking technologies. These help us understand how visitors interact with the website, improve content and performance, deliver relevant marketing, and operate features such as forms, logins and tools.

You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

We may use third-party analytics and advertising platforms (including Google Analytics, Meta and similar). These third parties may collect information about your use of the website and other websites under their own privacy policies.

10.Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, including through:

• Use of reputable third-party platforms
• Access controls and authentication
• Encryption in transit where supported
• Regular review of our information handling practices

No method of transmission over the internet, no electronic storage system and no online platform is completely secure. We cannot guarantee absolute security, and you provide personal information to us at your own risk.

If we become aware of an eligible data breach as defined under the Privacy Act 1988 (Notifiable Data Breaches scheme), we will respond as required by law.

11.Access and correction

You have the right under the APPs to request access to the personal information we hold about you and to request correction of personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details in Section 13. We may need to verify your identity before responding. We will respond within a reasonable period (and where required, within statutory timeframes).

We may charge a reasonable cost-recovery fee for access requests in some circumstances. We will tell you in advance if any fee will apply.

12.Complaints

If you believe we have breached the APPs or otherwise mishandled your personal information, please contact us first using the details in Section 13. We will:

• Acknowledge your complaint
• Investigate
• Respond within 30 days where practical

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner ("OAIC"):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

13.How to contact us about privacy

For privacy enquiries, complaints or requests:

Email: admin@thetarsiway.com
Post: PO Box 9027 Gold Coast MC QLD 9726

Please mark privacy correspondence "Privacy Officer".

14.Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements or operating practices. The current version will always be available on the website. The effective date at the top of this Policy reflects the most recent update. We encourage you to review this Policy periodically.